The role of the Welcome/Self Check-In Guide is to provide help, direction and reassurance and to offer a friendly and helpful welcome to patients, families and visitors.
Be welcoming by chatting to patients and visitors and make them feel at ease. Actively observe patients/visitors to the unit identifying anyone who may appear in need of assistance.
Provide knowledge and guidance on the use of self–service check-in kiosks, if requested by the patient. Signposting patients to waiting areas to be called for their appointment. Liaising with staff in the unit as necessary.