The primary role of the Outpatient Support Volunteer will be to support the work of the General Outpatient & Orthopaedic Outpatient Departments within the NHS Golden Jubilee. This will involve a commitment to provide an escort service to patients attending the Outpatient Departments by offering to escort patients to various departments within the hospital.
The post holder will be required to escort patients on a frequent basis throughout their shift to various departments covering significant areas within the hospital mainly to and from the Outpatient Department on level 1 to the X-Ray Department or Discharge Lounge on the 2nd floor.
The post holder will require to be friendly, reliable and of a clean and smart appearance. The post holder may be asked to escort a patient who is in a wheelchair or who has difficulty with mobility and therefore will require patience and understanding of the patient needs by escorting the patient at the patient’s pace.
The post holder will be required to have good interpersonal skills as they will require interact/communicate with patients, nursing staff and practitioners. The post holder will be required to comply with the Hand Hygiene programme. The post holder will be required to report any matters of concern directly to the Co-ordinating nurse for the clinic or the Senior Charge Nurse for Outpatients as required.
The post holder may be asked to take an assistance dog belonging to a patient or relative to a volunteer dog sitter located within the hospital for the duration of time that the person is attending outpatients.